Terms & conditions

 

The owner and operator of Trippbo.com is Trippbo AB ("trippbo.com", "Trippbo AB", "Trippbo", or "we"). This agreement outlines the terms and conditions applicable to the Trippbo website, mobile website, and smartphone and tablet apps (collectively referred to as the "Site"), as well as your duties, therefore limiting the responsibility of trippbo.com and its third-party providers. These Providers include, but are not limited to, airlines, hotels, car rental agencies, and other providers that provide travel or other services through our website (such third parties collectively referred to as the "Travel Service Providers"). The Site is meant for noncommercial, personal use only.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE SUBMITTING AN ACCOUNT REGISTRATION FORM AND/OR USING ANY OF THE SERVICES ON THE SITE. By using any portion of this website, users ("users" or "you") agree to be legally bound without restriction, qualification, or alteration and to comply with these Terms and Conditions, which comprise our agreement ("Agreement"). You should also review our Privacy Statement, which regulates your use of this website and is included in this agreement. If you disagree with any aspect of this Agreement, you must immediately stop using this Site. Trippbo maintains the right, at its sole discretion, to amend, modify, or otherwise change this Agreement at any time by publishing the updated terms on this website. We urge that you frequently examine these Terms and Conditions. The updated conditions shall take effect immediately upon their publication on the Site. When booking services or participating in contests or other promotions on trippbo.com, additional rules may apply.

Trippbo AB

Stobyhusvägen 29

281 44 Stoby

Sweden

 

Email: info@trippbo.com

Phone: +46 769271729

 

1.      Utilizing Our Services

Our rules

We provide our Service to assist you in locating information on Travel Services and in reserving such Travel Services. This is offered for no other reason.

You agree that:

·         You will only use our Service for non-commercial and personal reasons.

·         You must be at least 18 years old and able to form legally binding contracts.

·         You shall use our Service in accordance with the law and these Terms.

·         You have provided true, accurate, current, and full information.

·         If you have a profile with us, you will be able to:

·         protect your account information

·         accept responsibility for the use of your account by you and others

If you are booking for others:

·         You shall get their consent before acting on their behalf.

·         You shall advise them of the booking conditions (including the Rules and Restrictions) and get their consent to these terms.

·         You are responsible for paying any outstanding balances, requesting any changes or cancellations, and any other booking-related problems.

Also, you promise not to:

·         make any fraudulent reservation

·         Access, monitor, or copy any material on our Service using any robot, spider, or other automated or manual technique.

·         violating the limits in any robot exclusion headers on our Service or bypassing or circumventing any mechanisms implemented to prevent or limit access to our Service is strictly prohibited.

·         put or threaten to place an unfair or excessive burden on our infrastructure.

·         connect directly to any portion of our Service

·         Our Service may not be "framed," "mirrored," or otherwise incorporated onto another website.

 

Access

We reserve the right to refuse access to our Service for any reason at any time. Additionally, we may make modifications and enhancements to our service at any moment.

How we arrange search engine results

There are several travel alternatives accessible via our Service, and we aim to provide the most relevant search results possible. On the search results page, you may choose how to order the results and apply filters to prioritize results depending on your preferences, such as price, guest review score, or other factors. If you choose not to utilize these features, you will see our default sort order, which sorts results according to the criteria listed below.

Within your search results, we may also provide travel choices that are sponsored advertisements from our Travel Providers. As a means of distinguishing them from other travel alternatives, these travel options are prominently labeled "Ad" or a similar designation for your knowledge.

Referral and third-party reservation services

Please keep in mind that if you are routed from our website to a third-party booking service in order to make a trip reservation, you will be making the reservation with the third-party and not with us. We are not responsible for reservations made via a third-party booking service, and we assume no obligation for such reservations. The third-party service provider's terms and conditions will outline your rights against them and clarify their obligation to you.

 

2.      GENERAL CONDITIONS AND RULES

When you book services via our website, you allow us to serve as your agent during the booking process with the chosen Travel Provider. You permit us to pay for the products/services in your name and on your behalf, if necessary. Depending on whatever product you reserve, we will issue the ticket and charge you appropriately. The amount you will be charged will be revealed before you confirm your reservation.

The Customer must be required to provide all booking-required information that is comprehensive and error-free. If the information is erroneous or a third-party credit card is used for payment processing, we may demand extra verification.

Trippbo AB is not liable for any reschedules or cancellations. The airlines are permitted to change, cancel, or postpone their flights. Please do not hesitate to let us know if there are any problems with the Travel services you have purchased via our services. On our end, we promise to remedy the matter as quickly as feasible.

 

 

3.      HOTEL TERMS

TERMS AND CONDITIONS OF HOTEL

As noted under "About these terms," your booking is also subject to the conditions of the applicable Provider (in this example, the hotel where you are staying). These are often available on the hotel's website. If there are any discrepancies between these terms and the hotel's terms and conditions, such as if you choose a cheaper accommodation that cannot be altered or returned, these terms shall govern. As part of our customer support services, if you have any queries about the terms and conditions that apply to your hotel reservation, you may contact us directly.

BOOKING PROCESS

Within the time range we advised you of throughout your booking procedure, we will make a reasonable effort to provide you a confirmation of your hotel reservation. If your hotel reservation confirmation has not been received within this timeframe, please contact us. Many of our accommodations provide instantaneous confirmation. We will send you an email as soon as your reservation is confirmed to let you know that your accommodation is assured. If we are unable to confirm your reservation, you will get a full refund.

Please do not be concerned if, after your hotel reservation has been confirmed, you call the hotel directly and they are unable to find your reservation. Your reservation is still secure; however, the hotel may not get your personal information until closer to the day of your stay. If you have any questions or issues, please contact us.

CHANGING, CANCELLING OR UPGRADING YOUR BOOKING

During the booking process, we will have informed you of your rights to amend or cancel your hotel reservation (and any applicable costs); you may have picked a less expensive accommodation that cannot be modified or returned. This information is part of these terms and should be carefully reviewed prior to completing your reservation. If you are uncertain if your hotel reservation accepts alterations and/or cancellation reimbursements, please contact us.

When your hotel reservation enables modifications, the hotel or a third-party hotel inventory provider may restrict the hotels and/or rooms to which you may switch. As a result, not all of the alternatives on our website and/or alternative rooms at that hotel may be accessible to you. When we receive your request to modify your hotel reservation, we will advise you of the potential alternatives.

If the hotel modifies or cancels your reservation, the hotel's terms and conditions will often apply. Please contact us directly and we will assist you as part of our customer service.

HOTEL REVIEWS

Guests’ ratings are derived on verified user feedback. Star ratings are based on a variety of factors, including ratings supplied directly by the hotels (including, where appropriate, their star rating based on the standards of the country where they are located), facilities, photographs, guest reviews, and pricing. This will provide you the greatest indicator of the hotel's quality. However, you acknowledge and agree that the star rating is merely an indication, that standards vary between countries, and that it is your responsibility to review all the information provided on the hotel on our website to ensure that you are satisfied with the hotel's standard prior to booking.

 

4.      FLIGHT TERMS

TERMS AND CONDITIONS OF FLIGHT

Agreement and pricing adjustments

Your booking request will be confirmed through email. At this point, the mediation contract between you and us becomes official. If you do not get such confirmation within one hour of submitting your booking request, please call us to verify.

You will get an email with a ticket number when your tickets are issued. You and the appropriate airline(s) have signed a binding contract.

The airline adds flight and seat prices on the Portal. If the airline makes changes outside of our control (e.g., price changes, seat availability, etc.) after a booking request is made but before the contract with the airline becomes binding, the contract will not enter into force and your payment will be refunded in full. We may contact You and offer You the updated price within normal opening hours, but no later than 24 hours after We learn of the price change or on the first weekday after that.

Booking and travel conditions

We are just a middleman for Portal flights. We take no contractual responsibility for your flight's performance or non-performance. Flight performance is entirely up to the operating airline.

You'll see the airline(s)' terms and conditions before booking.

We cannot access airline booking systems while mediating airline travel services. If so, we can sign the airline contract for you. For bookings, revisions, or cancellations, contact the appropriate low-cost airline directly. You may get two reservation confirmations, one from us and one from the airline. Please utilize the low-cost airline reservation confirmation for check-in if you get two.

We present an overview of airline booking and travel criteria below. Before booking, verify the airline's terms and conditions.

Check-in/flights

All flight timings are local. The schedule shows "+1" arrivals. After the ticket is issued, flight schedules may vary due to flight control, weather, or airline constraints. Check the time before your flight.

Please observe airline check-in times. Late check-ins might result in denied boarding. Please note that certain airlines promote online check-in since they may impose a fee for airport check-in.

Multiple tickets

Booking two one-way tickets instead of a roundtrip is plainly noted. Cancellations, modifications, strikes, and flying schedule changes affect tickets separately. Airlines' rules apply.

Flights with distinct booking numbers are always independent.

Segmented flight tickets

One-way or roundtrip tickets may have many portions. Most airlines need sequenced flight segments. If not, many airlines may deny carriage on future flights (e.g., failure to use one segment of a journey could invalidate the rest of the ticket). The airline may cancel your incoming flight if you miss your outgoing journey on roundtrip tickets.

Pregnancy

Some airlines refuse to fly pregnant women beyond week 28. Pregnant women must check with the airline and their doctors before traveling.

Infant/Child tickets

Contact the airline for information about flying with a youngster without a seat. Children under 2 travel as babies and do not need their own seat, while children over 2 must. A kid ticket must be purchased if the newborn turns 2 before the trip ends. Infant tickets cannot be booked before birth since the passport name and birth date must match. If the erroneous ticket is bought, we will not cover any costs.

Unaccompanied minors

We do not book unaccompanied child tickets. Under-18s must go with an adult. Some nations and airlines don't allow under-18s without a guardian. Some airlines need birth certificates for under-18s.

Lost/damaged baggage

As intermediaries, we are not liable for missing or damaged baggage. Report any issues to the airline's airport agent immediately.

Transit and lodging

Flight tickets do not include ground transportation or overnight accommodations. Check ground transportation fares and schedules yourself.

Flight connections

Standard Portal tickets have authorized connection times. Airlines calculate connection times. If a flight segment is delayed and causes a missed connection, airlines must help you reach your destination.

Airlines are not liable for missing connections due to delays when booking individual tickets. Thus, you must guarantee that airlines and airports provide enough connecting time. Missed connections will not be refunded.

Double-booking

Two or more airline reservations with the same passenger’s name are duplicate bookings. The airline may cancel a duplicate booking (s). Using various travel agents may also cause this. We are not responsible for aircraft cancellations or rejected refunds due to duplicate booking.

Dangerous goods

Hazardous items cannot be carried on airplanes. Violators face five years in jail and €250,000 fines (49 U.S.C. 5124). Explosives, pressurized gases, flammable liquids, solids, oxidizers, poisons, corrosives, and radioactive materials are hazardous. Paints, lighter fluid, pyrotechnics, tear gases, oxygen bottles, and radiopharmaceuticals. Small amounts (up to 70 ounces total) of medicines and toiletries in baggage and some smoking materials on your person are exempt.

EU-banned airlines (blacklist)

The European Commission and state air transport authorities have banned several airlines from flying in the EU. Due to safety concerns or inadequate government oversight, some flights are banned.

See which airlines are banned here:

Blacklist (List of airlines not permitted to operate in the EU)

Airline schedules and cancellations

·         Your airline may cancel or change your tickets. The airline will tell us of any changes. As an added service, we may manage your modification or cancellation refund request if the airline allows it.

·         Between booking and travel, your flight timings may vary. To guarantee the flight (and any connecting flights) departs on time, we suggest staying informed and contacting your airline at least 72 hours before departure. We are not responsible for airline schedule changes or their fees.

You-requested cancellations

·         The airline, your contractual partner, sets the terms for modifying flight reservations (including passenger name, destination, and travel date) and refunds. As intermediaries, we cannot change such circumstances.

·         As an added service, we will manage your booking modification or cancellation refund request if the airline allows it. We will advise you of any extra service terms while booking.

·         We must receive your adjustment requests at least 24 hours before travel to address them (only by telephone).

Contact the airline directly for last-minute changes.

Non-Appearance or Absence from the Flight

You enable us to obtain potential reimbursements from the airline on your behalf if you fail to present for or attend your scheduled flight. We are permitted but not required to do so, and your right to obtain unclaimed refunds directly from the airline is unchanged.

If We are successful in obtaining reimbursements for you, we shall deduct our costs from the amount recovered. To see our fee schedule, please click here. We will hold any refunds acquired on your behalf, less our costs, for 12 months from the flight date. You may request a transfer of this money, less our fees, at any time prior to the expiration of the 12-month period by contacting customer care.

Ticketing

Trippbo AB will send you an order confirmation when you book on our website. This email confirms your Trippbo reservation and includes Passenger(s), Itinerary, and Summary of Charges.

Order confirmations are not electronic tickets. Your e-ticket will arrive when your reservation is confirmed.

Until the booking is ticketed, your reservation's price, availability, dates, and other terms may vary.

The ability to cancel or change a booked flight is limited and dependent on the pricing restrictions or other terms and conditions of the airline. Although certain airlines may provide free ticket cancellations within 24 hours after ticket issue, this option is restricted for certain rates and ticket categories. If you desire to cancel your reservation, please contact Customer Service, and inquire about the ticket's cancellation policy.

Many airlines prohibit name changes; thus, if a name change is necessary, the client must be notified that name changes are only made in compliance with the airline's policy. Most airlines regard a name change as a cancellation, for which usual terms and fees apply.

If you seek any changes and/or modification to your original booking due to force majeure (cancellation or modification), in addition to the terms and conditions of the airline, the processing costs indicated below will apply.

Post-Ticketing service charges Quoted per passenger

Void if cancellation is made within 24 hours of booking and results in a refund or a modification to the reservation €50.00.

Cancellation and refunds after 24 hours but before to the planned departure of the current trip €150.00.

Changes or swaps to existing tickets before to the planned departure of the current trip €150.00.

Managing itinerary modifications, such as rebooking to new trip dates or ticket cancellations and reimbursements €50.00

Agent-assisted waivers, such as name updates, exclusions to refund and exchange policies, and no-shows.

€50.00

You could be eligible for a partial refund if you cancel your reservation. In addition to the airline company's cancellation policies, our usual processing costs will apply.

The refundable amount will be paid back to the original method of payment; however, the return time is dependent on your bank's policies.

If you have booked any items or services with us, including flights, but do not check in (no show) or otherwise do not use the bought products or services, you will not get a refund. Having having paid for your ticket, however, you may be eligible for a tax return. This clause is subject to applicable airline policy. Since you paid for your ticket, you may get a tax return. Airline policy governs this.

REFUNDS for passenger cancellations made voluntarily

We recognize that vacation arrangements might change often. Depending on your ticket policy, you may be entitled for a partial refund if you cancel your reservation.

Tickets must be canceled at least 24 hours before to the flight's planned departure time. Passengers whose tickets were not canceled before to departure, as well as those who missed their flight or did not board after check-in, may not be entitled for a refund.

Refunds may only be claimed within the ticket's valid time and only if the tariff regulations of the bought ticket enable it. This may be partly or entirely non-refundable if you bought a reduced fare.

For partly used tickets, the refund amount will be adjusted based on the unused sector, if allowed by the airline's rules. If there is no remaining value on the ticket, any unused tax will be returned.

If your ticket is not qualified for a refund, we will provide you with alternate choices according on the tariff restrictions (e-credit or exchange if available).

Additional flight services bought from third parties (e.g., insurance, airport transportation) are not immediately canceled when the ticket is refunded. To terminate these services, please contact the respective third-party service provider directly. The purchase of extra flying services from us is non-refundable.

Schedule Modifications and Unwilling Cancellation

If the Carrier cancels or fails to operate a flight at the originally planned time, you will have the option to choose one of the alternative travel arrangements provided. We will notify you of any important changes as soon as we become aware of them, but we accept no responsibility for any resulting modifications or expenses.

You will be able to choose between accepting the time change or a new travel plan provided by the airline. If the modifications are unacceptable, you may be eligible for a refund in line with the Conditions of Carriage. If you are eligible for a rebooking or refund, a processing charge of €50.00 per person will apply, in addition to the subtraction of non-refundable costs.

The airline will provide a different travel arrangement or a time adjustment. The Conditions of Carriage allow you to request a refund if the modifications are unacceptable. Our €50 processing charge per person and non-refundable costs apply to rebooking’s and refunds.

Non-refundable fees

Administrative Fees, Tips, and Support Packages are non-refundable. The cardholder's reimbursement will be reduced by any airline penalty or cancellation charge, which is non-refundable.

Our company has no control over the airline's cancel/change/refund procedure. Nevertheless, the processing cost paid to execute your request, which is not the airline’s price to cancel/change/refund the ticket, is a service offered by our firm and cannot be refunded.

Timing of Refund Processing

In rare occasions, tickets may be returned through Cheque or PayPal. We will give refunds for valid tickets purchased with a credit or debit card within 20 business days, but this does not include your bank's processing period.

 

5.      PACKAGES TERMS

TERMS AND CONDITIONS OF PACKAGES

You may book various Travel Services simultaneously using our Service (such as a hotel reservation and an airline reservation), but each Travel Service is subject to its own Rules and Restrictions and these Terms (such a combined booking is a “Package”).

 

Bookings of multi-packages with several agreements

If your reservation is a multi-package as described below, we will function as the "package organizer" and your rights and benefits will be governed by applicable legislation.

·         A "multi-package" is a combination of at least two of the following separate travel services for a single trip or vacation:

·         Passenger transport or

·         Lodging or accommodation

·         Automobile, motor vehicle, or motorbike leasing (in some cases) and

·         other tourist services that are not already included in the travel services, provided that these travel services are purchased in one and the same visit to our website and that you select them prior to agreeing to pay; or they are advertised, sold, or charged at an all-inclusive or total price; or they are advertised or sold under the designation "package" or similar.

 

This is referred to as a multi-package since you are entering into separate agreements with each individual provider/trader of these travel services. As a package organizer, Trippbo AB will assume responsibility for this reservation.

 

NOTE: If you only book one of the travel services listed in (a) - (c) above in combination with one or more tourist services listed in above, this will not be considered a multi-package if the tourist services: - does not constitute 25% of the total value of the combination and is not marketed as, or otherwise constitutes, an essential part of the package; or - is selected and purchased after the use of transport, accommodation, or rental car has commenced. These reservations will subsequently be regarded "single travel services" and will not be subject to the rights.

We will continue to serve as an agent on behalf of the supplier/trader for your chosen travel services when you order a multi-package, but we will perform our legal duties under the PTR as your package organizer. These responsibilities are outlined in section B of our booking terms. This will have no effect on our job as the supplier's/representative. trader's

To order

You have the option to examine and confirm all booking information prior to making payment at the time of booking. Once you have checked and verified the information and made the necessary payment, we will make the reservation with the supplier/trader.

Group reservations

If you are reserving for a bigger group and want to guarantee that there are adequate travel services available for everyone, please call our contact centre. If two members of the same group make two separate online reservations, and availability runs out between the two reservations, we cannot cancel the first reservation without charging cancellation costs.

 

Payment for packages

To book your selected travel services, you must first pay according to the instructions in this clause, or otherwise as requested by the supplier/provider. You must also pay all applicable insurance premiums and booking fees.

Payment at the time of booking

Full payment at the time of booking is required in the following circumstances:

·         when you only book one flight (applies to all airlines unless otherwise stated) and

·         when you make a booking with less than 30 days until departure and

·         when you book a non-refundable hotel.

·         For all other bookings you must pay a non-refundable deposit at the time of booking.

Cash payment

We currently do not accept cash payments.

Partial payment

We currently do not accept partial payments.

Rights in tour packages

In accordance with Directive (EU) 2015/2302

Before entering the package, travelers will be provided with all necessary information.

There is always at least one merchant accountable for ensuring that all agreed-upon travel services are carried out accurately.

The travelers are provided with an emergency telephone number or contact information for the organizer or travel agency.

Transferring a package vacation to another individual is possible with adequate notice and maybe an extra fee.

The price of the package vacation may only be adjusted if exceptional expenses (such as gasoline prices) rise, provided this is clearly specified in the agreement, and no later than 20 days prior to the beginning of the package vacation. If the price of the package trip increases by more than 8 percent, the passenger may terminate the contract. If the organizer retains the right to increase the ticket, the traveler is entitled to a price reduction if the expenses associated with the event decrease.

If any of the package's fundamental aspects, other than the price, change substantially, travelers may terminate the contract and obtain a full refund of all payments without incurring a cancellation charge. If the merchant responsible for the package trip cancels the trip before to its commencement, passengers are entitled to a refund and, if appropriate, compensation.

In extreme situations, travelers may terminate the contract prior to the commencement of the package trip without incurring a cancellation charge, such as when there are grave security issues at the location that are likely to influence the package trip.

Moreover, travelers may terminate the contract at any moment before to the beginning of the package trip for a fair and justifiable cancellation cost.

If major portions of the Package Travel cannot be supplied in accordance with the Agreement after the Package Travel has begun, acceptable alternative arrangements shall be provided at no additional expense. If services are not provided in accordance with the contract and this adversely affects the execution of the package trip, and if the organizer does not fix the situation, travelers may terminate the contract without incurring cancellation fees.

Travelers are also entitled to a price reduction and/or damage compensation if travel services are not provided or are rendered inadequately.

The organizer must give assistance if a passenger has problems.

The funds will be returned if the promoter or, in certain Member States, the store goes bankrupt. If the organizer or, if appropriate, the merchant becomes bankrupt after the beginning of the package tour, and if transportation is included in the package tour, the tourists' return transportation is guaranteed. Trippbo AB has filed for bankruptcy protection with the Kammarkollegiet. If services are not delivered as a consequence of on the failure, travelers may contact this organization or, as appropriate, the responsible authorities. The contact information is as follows:

Kammarkollegiet
Birger Jarlsgatan 16
114 34 Stockholm

Mejl: resegarantier@kammarkollegiet.se

Telefon: 08-700 08 00

 

6.      Passport, visa, and health info

Passport, visa, and health requirements might vary, so verify with the proper government (embassy, consulate, etc.) before traveling. Valid passports and visas are your responsibility. Remember to list any transit points that need visas. Visas might take time, so apply early. Undocumented consumers are not our responsibility.

Entry processes, vaccines, etc. differ by destination and passenger nationality. You must gather that data. Failure to follow government rules will not be our responsibility. Therefore, we recommend checking the destination or transit nations’ requirements and the time required to complete them.

 

7.      PAYMENT

Price

Except in circumstances of evident mistake, the pricing of the Travel Service(s) will be as shown on our Service.

Prices for Travel Services are variable and subject to change at any moment. Unless a clear mistake has occurred, price adjustments will not impact accepted reservations. We list several Travel Services, and we make every effort to guarantee that their prices are correct. We retain the right to fix any price inaccuracies that may appear on the Service.

If an evident mistake has occurred and you have booked a reservation, we will give you the chance to maintain your reservation by paying the right fee, or we will cancel your reservation without penalty. We are under no duty to make Travel Services accessible to you at an inaccurate (lower) price, even after we have provided you a Booking Confirmation, if the inaccuracy should have been obvious to you.

Taxes

Our stated prices may include applicable taxes or tax recovery fees. These taxes or tax recovery fees may include sums related to value-added tax, goods and services tax, sales tax, occupancy tax, and other comparable taxes.

You acknowledge that our Group of Companies does not collect taxes for remittance to taxing authorities, except as provided below with respect to tax obligations on the amounts received from you, including facilitation fees and service fees where applicable in accordance. The tax recovery costs for Pay Now reservations are a reimbursement of the projected taxes that our Group of Companies pays to the Travel Provider for taxes owed on the Travel Provider's services (such as for the rental rate for the room). The Travel Providers are responsible for remitting taxes to the relevant taxation authorities. The taxability of assets and the relevant tax rate vary substantially by jurisdiction. Depending on the rates, taxability, etc. in place at the time of the actual usage of the services supplied by the Travel Provider, the actual amounts paid by our Group of Companies to the Travel Providers may differ from the tax recovery fee amounts.

In some jurisdictions, sales, use, and/or municipal hotel occupancy taxes are levied on the sums that our Group of Companies charges for services (service fee and/or facilitation fee). The actual cost charged for services rendered by our Group of Companies may vary based on the tariffs in place at the time the Travel Provider renders the services. In some countries, our Group of Companies is responsible for collecting and remitting sales, use, and/or municipal hotel occupancy taxes on the whole price, which includes the amounts we charge for our services and the Travel Services supplied by the Travel Provider.

You may be liable for paying local taxes levied by local tax authorities in some areas (such as city taxes or tourist taxes, etc.). These local taxes may be assessed by Our Group of Companies or the Travel Provider. Before you finalize your reservation, our Group of Companies will tell you of any local taxes that you will be responsible for, if the Travel Provider has alerted our Group of Companies of such taxes.

Local taxes may vary between the date of booking and the date of stay. If taxes have increased at the time of your stay, you may be required to pay the higher rate.

Transaction processing

For some Travel Services, such as a Package, payment may be charged by several parties (as shown on your payment method statement), but the total amount charged will not exceed the entire cost of all Travel Services.

When payment is taken at the time of booking and paid for in the local currency of our Service (as applicable), the company taking that payment (via third-party payment processors) and charging your payment method will be the company listed in the table below next to the applicable location of our Service.

Payment fraud

We retain the right to withhold processing of such a payment if we have grounds to think fraud is being perpetrated. Legitimation of Payment may be required if criminal activity is suspected. All payment fraud will be reported to law enforcement.

 

8.      GOVERNING LAW AND DISPUTE RESOLUTION

Law applicable

Exclusively Swedish law governs these Terms and the relationship between You and Us.

As a consumer, you are protected by all obligatory restrictions under the law of your country of residence. Certain Terms, including this section, have no effect on your right as a consumer to rely on these required elements of local law.

Online dispute resolution

The European Commission offers a forum for resolving disputes at http://ec.europa.eu/consumers/odr/.

By visiting this website or by seeking our services, you agree with the Terms and Conditions that we impose. We are not liable for your failure to read this agreement.

Dispute Resolution

Our company's foundation is client satisfaction; thus, we endeavor to resolve conflicts quickly and cheaply. Respectively, you promise to settle any conflict or petition linked in any way to the website, any trading with our customer service agents, any services and goods provided, any presentation given by us by getting in touch with our customer support or proposing a claim using an online form.

Credit Card Chargebacks

Credit card firms allow chargebacks. Before contesting a charge with your credit card provider, contact Trippbo to review your costs. If a chargeback occurs, we may cancel a trip reservation.

By using our service to make a reservation with a Provider, you acknowledge and consent to that Provider's cancellation policy. The cancellation policy for each reservation is always displayed on our website. Please note that some tariffs and special offers are non-cancellable and non-modifiable. By utilizing our service to make a reservation with a Provider, you relinquish your right to any chargeback claims, including but not limited to the following scenarios:

·         Chargebacks arising from non-cancellable bookings if Trippbo or the Provider cannot provide a refund, regardless of whether the reservation was used.

·         Chargebacks arising from a cardholder's refusal to utilize a service provided by a Provider were not eligible for a reimbursement (e.g., cardholder did not show up for a scheduled flight, and did not cancel in advance).

·         Chargebacks resulting from noncompliance with the Trippbo Terms and Conditions and cancellation and refund policies.

·         Chargebacks coming from charges authorized by your family, friends, or any third parties having direct access to your credit card.

·         Chargebacks resulting from the Provider's failure to provide a product or service in accordance with the product description.

·         Chargebacks stemming from the cardholder's refusal to utilize the provided services owing to COVID-19-related concerns or travel limitations.

·         Chargebacks due from events beyond the control of trippbo.com or its affiliates, such as force majeure or the bankruptcy of a Trippbo Provider or Service Provider.

 

9.      COUPONS/GIFT CARDS

A Discount Code is a code that may be used to purchase travel services on trippbo.com.

Discount Usage:

To use the offer, visit trippbo.com, choose the appropriate travel services option, and enter the code ID on the payment page. Please note that you may choose any available travel service, even if it occurs beyond the code's expiration date.

A discount may only be applied to travel services bought on our website.

Discount codes are applied per traveler. One Code may only be applied to one passenger's ticket price. Infant tickets are not eligible for a discount.

Validity:

The validity of discount code is one year from the date of issuance.

Each trippbo.com discount code may only be used once. Making numerous copies, manipulating, or altering a discount code in any way is strictly prohibited.

Transferability:

It is possible to transfer Trippbo discount codes to another traveler. To transfer this code, you must provide the code ID to the recipient. Disclosure of this information to any anyone authorizes that individual to utilize the discount. The owner is entirely responsible for preserving this information from disclosure, and Trippbo is not liable for any unlawful use of the discount by a purchaser who submits this information.

Loss and Theft:

If lost or stolen, the discount code will not be replaced.

 

10.  Liability

You agree that We represent You to the Service Provider. We are not responsible for Travel Services You have booked with one or more Service Providers or for Service Provider-provided Portal information errors.

If a Service Provider cannot perform the Travel Service for any reason, including bankruptcy, we may only serve as a middleman and reimburse funds we have received from the appropriate Service Provider.

Our liability for damages related to our services is limited by the T&Cs and the law. We are solely responsible for direct damages experienced, paid, or incurred by You owing to an attributable deficiency of our services, up to the cost of your booking (whether for one event or a series of connected events). If reservations, confirmations, and/or execution of bookings or services are deficient due to force majeure, we are excused from any associated legal liabilities.

 

11.  Data Security

We take the security of your personal information very seriously. Our Privacy Statement contains information regarding the collection, processing, and use of your personal data.