These general terms and conditions (the "Terms") apply between You ("You" / "You" or "the
Customer") and Trippbo AB ("We") or "Us"), the operator of the booking portal
www.trippbo.com (hereinafter referred to as "the Portal"). We ask you to read these Terms
carefully before using the Portal. By using the Portal, you accept these Terms. If You do
not accept the Terms, we ask that you refrain from using the Portal and leave the Website.
You must be at least 18 years old and act as a private consumer to make a booking on the
Portal. A private consumer is, in as opposed to a company, a natural person who enters a
legal transaction for purposes that are mainly outside his commercial activities and / or
self-employed activities.
The operator of the Portal and your contractual partner for the use of the Portal are:
Trippbo AB. Stobyhusvägen 29 / 281 44 Stoby
E-post: info@trippbo.com
Telefon: +46 769 271 729 SCOPE OF THE SERVICES
For the airline, hotel, activities, insurance *, train * and car rental services offered on the Portal ("Travel Services"). We act exclusively in our capacity as intermediaries. In this role, our obligations are limited to the mediation of Travel services provided by third parties such as airlines, tour operators, hotels, insurance companies, car rental companies or other service providers (hereinafter referred to as "Service Providers").
Consequently, the agreement for the actual provision of the Travel Services (such as transport agreements, insurance contract or lease agreement) in force directly between You and the relevant Service Provider. We are not co-supplier of the Travel Services and We are not a party to the contractual relationship between You and the Service Provider.
By using the Portal to purchase Travel Services, you agree that We act as an intermediary towards corresponding Service Provider (s) on your behalf, including for the mediation of the payment of Travel Services, to ensure that the transaction between You and the current (a) Service Provider (s) is carried out. The price for the Travel Services may include a fee for the services we provide to mediate the agreement between you and the person in question the service provider.
The current Service Provider is fully responsible for the actual performance of the Travel Services as mediated via the Portal. In our role as intermediaries, we take no responsibility for the Travel Services to be provided by The Service Providers and We make no warranties (express or implied) as to the suitability of or the quality of the Travel Services provided on the Portal. The service provider is the responsible party you are going to turn to you in the event of a claim because of the Travel Service's performance or non-performance.
If it is possible to make special requests (for example about special diets, disability adaptations or highchairs) in connection with your booking of Travel Services, we forward your wishes to those concerned Service provider. However, we can not take any responsibility for whether the Service Provider can fulfill such Wishes.
1.2.
Our own services In addition to providing Travel Services as set forth in Section 1.1 above, we provide additional services (other) than Travel Services) which are available via the Portal and which We are responsible for performing. For such further services you enter a direct contractual relationship with Us. In each individual case, we inform you clearly about We offer our own services instead of just providing third party services. Our own range of services can vary over time. Some of our own services are described in point 8. For additional services that are not reported in these Terms, you get under the booking procedure a detailed description, as well as information about our fees and additional terms for booking and use.
1.3. Applicable contract terms
These Terms apply to the provision of Travel Services in accordance with section 1.1 and to our own services in accordance with section 1.2
For the agreement between You and the relevant Service Provider (clause 1.1.2), the general terms and conditions issued by the relevant Service Provider (such as transport terms, transfer conditions, insurance terms or the like). You will be notified of the Service Provider's terms and conditions during the booking process. Because the Service Provider's terms may include provisions on liability, canceled flights, booking changes and refunds and other restrictions, we recommend that you read the Service Provider's terms carefully.
During the booking process, you will be provided with technical aids to detect errors in the entry form and for to correct incorrect information before submitting your booking request. We ask you to check all information carefully to ensure that they are correct before completing your booking request. Following Requests for changes can lead to significant additional costs.
We may need to contact you in the event of, for example, changes to the purchased Travel Services. You must therefore enter correctly contact details such as telephone number and e-mail address. You must also continuously monitor if you have received any message from Us. It is also your responsibility to ensure that you can receive our messages. We can not be held responsible if you do not receive one message from Us due to circumstances reasonably beyond our control including, but not limited to, the following:
Conclusion of agreements and price changes
After you have submitted your booking request, we will confirm receipt of your request by e-mail. It is now as the mediation agreement between You and Us arises. If you do not receive such confirmation within one hour after you have completed your booking request, and none of our operators have contacted you by email or phone to indicate that something is wrong, we ask you to contact us by phone for verification.
As soon as your requested flight tickets have been issued, you will receive a confirmation by e-mail with a ticket number. It is now that a binding agreement between you and the airline (s) concerned has been entered.
The prices for the flight, as well as seat availability, are inserted directly by the relevant airline in the Portal. At the airline's changes that are beyond our control (such as changes in price, seat availability or otherwise) such as occurs after the booking request has been submitted, but before the agreement with the airline has become binding (according to as stated in clause 3.1.2 above), the agreement will not enter into force and your payment will be refunded in full. The we may contact you and give you the opportunity to approve the changed price during normal opening hours, however, no later than 24 hours after We have become aware of the price change or the first weekday after such a 24- hourly period.
Information about booking and transport conditions
Regarding the air travel offered on the Portal, we act exclusively in our capacity as an intermediary. The agreement for the execution of the flight enters into force directly between You and the airline concerned and We take no responsibility related to the execution or non-execution of your flight. The airline is solely responsible for execution / no execution of your flight.
When we provide travel services offered by airlines, we are not guaranteed access to the airline's booking system. If this is the case, we can enter into an agreement between you and the airline on your behalf. We can also ask you contact the airline concerned directly if you have questions about your booking, want to make changes or cancel. If you have bought our Flexible Ticket service (see section 8), all rebooking requests must be made through our customer service in accordance the instructions in section 8.1.4. You may receive two booking confirmations - one from us and one from the current one the airline. If you have received two booking confirmations, you must use the booking confirmation from the airline at check-in
Before you end the booking, the terms or conditions of the airlines concerned will be made available to you.
Below is a general overview and information about conditions for booking and transport that are often applied by airline. However, any deviating provisions in the terms of the airline concerned take precedence over its general information provided in this section 3.2.4. Therefore, you should always check what is involved the airline's applicable terms before making your booking. a. Flight times / check-in All specified flight times are local. Arrival the next day is indicated by a "+1" in the timetable. The specified flight times are preliminary and may be changed at short notice after the flight ticket has been issued, for example as a result of restrictions on air traffic control, weather or the airline's functional restrictions. Be sure to yourself check the current times well in advance of departure. Be sure to follow the check-in times specified by the airlines. The airlines have the right to deny you boarding if you are late for check-in. Please note that some airlines encourage their customers to check in via their website and that they can charge a check-in fee for manual check-in the airport. b. Combination of separate single tickets A combination of two separate single tickets instead of a return ticket is clearly marked below the booking procedure. The tickets are processed independently in the event of a canceled flight, change or interruptions in air traffic as a result of, for example, strikes and the airlines' changes in flight times. Each airline applies in these cases their own rules. Airline tickets with different booking numbers are always considered as travel that is independent of each other as above. c. Airline tickets with several routes / order of use Your return ticket or single ticket can consist of several flight routes. According to most airline terms, such flight distances are used in succession. If this does not happen, many airlines will refuse transport subsequent routes (for example, an unused distance on a ticket may invalidate the rest of the ticket). If you have a return ticket and do not use the flight ticket for the departure, your flight ticket may for the return journey is canceled by the airline. d. Pregnancy Some airlines refuse to carry passengers who are pregnant after week 28 at the time of departure or return trip. If you are pregnant, you must check with the airline and your doctor if you can start the journey or not. e. Tickets for children and infants Please contact the airline to obtain the conditions for traveling with a child who does not have a separate one airplane seat. Usually, children over 2 years need a separate seat, while children between 0- and 2-years travel as infants and will not be assigned a separate chair. If the child turns 2 years old before the end of the trip, a child ticket is required booked for the whole trip. Infant tickets cannot be booked before birth, as the correct name and date of birth must match what is stated in the passport. We do not reimburse any costs that arise if the wrong type of ticket is booked. f. Minors without accompanying adult We do not arrange booking of tickets for minors traveling without an accompanying adult. Children under 18 years must be booked and travel in the company of an adult. Some countries and airlines refuse entry for children under 18 years of age if they are not accompanied by a guardian. Please note that some airlines require children under the age of 18 to be able to present their birth certificate when traveling. g. Lost / damaged luggage In our capacity as intermediaries, we take no responsibility for lost or damaged luggage. Any problems with Baggage must be reported immediately to the airline's representative at the airport. h. Transit and overnight stay In general, ground transportation and / or overnight stays during your trip are not included in the flight ticket price. You are personal responsible for checking timetables and prices for ground transport. i. Connection times between flights Standard tickets booked on the Portal have approved connection times. The times required to keep up connecting flights are calculated by the airlines. If you are delayed on a flight distance which leads to a miss connection, the airlines are obliged to help you reach your destination (see section 11.1). When separate single tickets are booked, the airlines have no responsibility for missed connections as a result delay. Therefore, it is your responsibility to ensure that the connection time is sufficient based on the airlines and the airports. Any additional costs that arise as a result of missed connections are not reimbursed. j. Double booking A double booking means that two or more bookings with the same passenger’s name have been made with the same airline. If you have double booked, the airline may cancel the trip / trips. This can also occur if the booking has been made at different travel agencies. We are not responsible for airlines' cancellations or for denied refund from the airlines, if they suspect double booking.
Airlines banned from operating in the EU (blacklist) Please note that some airlines have been banned from operating in the EU, in accordance with a European decision the Commission in close consultation with the national aviation authorities. Such airlines have been banned from operating activities because they are considered unsafe or not adequately controlled by the authorities of their country. You can see which airlines are banned from flying at the following link: Blacklist (list of airlines that are not allowed to operate within the EU)
Airlines' schedule changes and cancellations
Your agreement with the airline may give the airline the opportunity to cancel or change your bookings. We announce You about any changes when we have received information about them from the airline. If you want to request a change or a refund, we offer, as a separate service, to handle your request to the airline provided that the airline's conditions allow this. To see our fees, click here. If you have not purchased the Service Package at the time of booking, you can purchase this when you request our service.
The flight times shown in your booking confirmation may change between the date of your booking and the date You are traveling. We recommend that you stay updated and contact your airline for at least 72 hours before the scheduled departure for each flight, to ensure that the flight (and any connecting flights) will depart according to schedule. We have no control over airlines' schedule changes and take no responsibility for costs that may arise as a result of such changes.
Changes and cancellations requested by you
Conditions for changing flight bookings (including change of passenger name, destination and travel date) and for refund in connection with cancellation is determined by the airline concerned, which is a contracting party to you for provision of the flight. We, as mediators, have no influence over such terms.
If you want to change your booking or request the money back in connection with a cancellation, we can as one further, own service handle your request on your behalf, provided that the airline's terms allow one change or refund in connection with cancellation. During the booking of such additional services, we inform You about any conditions and fees for such services. As an alternative, you can of course contact the airline concerned Immediately. To see our fees, click here.
3. In order to be able to handle the changes that you request, it is necessary that We receive yours change requests no later than 24 hours before the trip begins (by phone only). See point 8 if you have bought ours re-bookable ticket service. For change requests at short notice, we recommend that you contact the airline in question directly.
Unused flight ticket You hereby give us permission to cancel an unused flight ticket on your behalf if you do not arrive on time on time. place or choose not to use the flight ticket, and to apply on your behalf for any possible refunds from the airline. We are entitled but not obliged to do this and your right to request refunds directly from the airline remains. To see our fees, click here.
All questions in connection with the booking and all requests for changes or cancellations must be made directly to Hotels.com. You can find the contact information for Hotels.com here: Phone number: 08 5025 2344 You can find the terms and conditions for Hotels.com on their website.
Rental car services booked through the Portal are provided by Traveljigsaw Limited (“Rentalcars.com”). All questions in connection with the booking and all requests for changes or cancellations must therefore be made directly to Rentalcars.com. You can find the contact information for Rentalcars.com here: Local contact information can be found on Rentalcar's website. You can read the terms of Rentalcars.com here.
The portal offers the opportunity to combine several individual services as desired. In these cases, you instruct us to act as an intermediary for booking various Travel Services from different Service Providers. The relevant The service providers are clearly presented to you during the booking procedure before the booking is completed. When you combines different Travel Services, no agreement is entered into between You and Us for the provision of the Travel Services. Instead You enter into several agreements for the provision of the Travel Services, with the respective Service Provider. We only act this spring capacity as an intermediary in relation to each individual Travel Service.
Passport, visa and / or health requirements are subject to change and you should therefore check what applies with the authorized authority (embassy, consulate and so on) well in advance of the trip. It is your responsibility to hold a valid passport and, if required, a visa. It is important to remember to include all transit points during your trip that may require that You obtain a visa. Sometimes it takes a long time to get a visa and therefore we recommend that you send in your visa application in good time. We take no responsibility for customers who do not have the right documents for their trip.
Each destination has its own requirements regarding entry formalities, vaccinations, etc., which can also vary depending on the nationality of the passenger. It is your responsibility to obtain this information. We take no responsibility for any problems arising from non-compliance with such official regulations. We urge you therefore always check the different regulations for selected destination or transit countries, as well as how long you need to take all related steps before departure.
All travel to or via the United States requires an approved entry permit (ESTA) and a machine-readable passport
Re-bookable ticket
The Rebookable Ticket allows airline tickets to be rebooked on the following conditions: All re-bookings must be made in accordance with clause 8.1.4 and at least 24 hours before the original the departure time and the new desired departure time. Rebooking is only possible with the same airline, ie. a flight ticket can only be rebooked for a new one flight ticket where the flight is performed by the airline that is the operator of the originally booked flight ticket. Flight routes in your booked trip must be used in the same order as they were originally booked. Upgrading to another cabin or booking class on the same flight is not permitted. Rebooking a flight ticket for a so-called "stop-over" (ie stopping in a city longer than what was originally booked) is not allowed. Changes to the place of departure / return and / or destination are not permitted. Passenger names cannot be changed or corrected with the Re-bookable Ticket service. A trip can only be rebooked once with a re-bookable ticket. Once the change has been confirmed, the service has Re-bookable ticket has been used and can not be used again. In the event of rebooking, the trip must be completed within one year from the time of the original the booking date. The new journey cannot be started earlier than 24 hours from the time then the rebooking was requested. When our Service for Re-bookable ticket has been used, the booking can not be refunded.
If you want to rebook your flight ticket, you must contact our customer service by phone during our regular opening hours. You will find our telephone number under "Contact us - Telephone". Please note that We communicate in English by phone and e-mail.
The rebooking has been completed when we have confirmed it by e-mail. Please contact our customer service about you do not receive any confirmation.
Rebooking of air travel with the help of the service Re-bookable ticket is carried out subject to the airlines' space availability. If the desired rebooking results in a more expensive ticket or if the change entails that the passenger is no longer entitled to a special price (for example for an infant), you must pay for these yourself extra cost. We do not take responsibility for any consequences that the rebooking may have on additional services that have been agreed directly with the airline (for example, booking extra luggage or booking a seat).
If you cancel the flight, the cost of the Re-bookable ticket will not be refunded.
If you do not travel your booked trip, the rebooking option with Re-bookable will end ticket.
Cancellation protection
Cancellation protection must be taken out and paid for at the time of booking the trip. This protection enters into force when the booking is made and expires when the trip begins, at the original departure date. All travelers in the booking must have signed a cancellation protection in order to be invoked when canceling a booking.
Cancellation must be made no later than two hours before the departure of the flight for the cancellation protection to be valid. The cancellation protection expires when the trip has begun. Airlines, hotels or car rental providers must be contacted directly for cancellations outside our phone hours.
If a valid medical certificate can be presented in connection with the cancellation of a trip, the cost of the booking except for our handling fee of SEK 395 per person. We do not refund the fee for the cancellation protection or previously paid fees, costs, and any additional services (with the exception of travel insurance). The maximum amount that can be paid out of the cancellation protection in the event of cancellation is SEK 25,000 per person and / or SEK 50,000 per trip.
Replaceable incidents Compensation is paid if you are unable to complete your planned trip as a result of the following unforeseen events: In this context, "Close relative" means the insured's spouse, children, grandchildren, siblings, parents, grandparents or in-laws or a person with whom the insured lives with marital-like relationships. acute illness or accident that affects you, your travel companion in the same booking or a close relative, where you it is recommended not to carry out the planned trip according to a certificate from an impartial treating doctor death that affect you, a close relative or travel companion in the same booking.
Cancellation protection does not include: compensation that can be obtained from other sources, such as other cancellation protection or other insurance; illness, accident or injury that you knew of (that you were diagnosed with) when you drew the cancellation protection; chronic diseases / infections / mental disorders, unless the insured has not been completely free from symptoms / problems during the last six months from the time the trip was booked. If the cancellation is due to any of the following symptoms, the diagnosis must be confirmed by a specialist: illness, accident or repercussions of pregnancy or childbirth complications caused by alcohol, other drugs, sedatives or drugs; costs that arise as a result of the insured delaying their cancellation of the travel arrangement; the purpose of the trip is no longer relevant; complications arising from personally selected procedures and treatments, such as cosmetic surgery; any additional arrangements for the trip that are not included in the booking confirmation, such as theater tickets and the like; flight phobia / fear of flying.
What do we need from you? The cancellation protection only applies together with a valid medical certificate. This must be received by Us within five working days from the cancellation. The medical certificate must be drawn up by an impartial doctor and be provided with the doctor's name, contact details and stamp. A copy of the doctor's identity document must be attached if no stamp is available.
The following information must also be included in the medical certificate: The doctor's certificate can be downloaded here To submit your medical certificate, click here.
Transfer guarantee
If your booking includes our connection guarantee service as described in section 8.3 (hereinafter referred to as "Transfer guarantee") this is clearly stated during the booking process and on your booking confirmation.
The transfer guarantee applies in the following cases (each constitutes a "Change"): if any or all your flights are rebooked, delayed or canceled by the respective airlines and result in you miss the flight to your destination; If you miss a connecting flight due to delayed or lost luggage beyond your reasonable control; and If you miss a connecting flight due to customs or immigration controls beyond your reasonable control.
The transfer guarantee does not apply to: if the Change only affects flights on the same ticket (issued as an e-ticket / PNR). The airline that offers the flight / flights is responsible for any problems and for handling flight changes (contact relevant airline directly for help and / or questions); if the Change has arisen due to force majeure situations, which means circumstances outside reasonable control of airlines such as (without limitation) political instability, extreme weather conditions, security risks, significant restriction of airport operations and / or the airline's bankruptcy / insolvency; for any action (or lack of action) that is reasonably within your control, for example if you miss one flight because (i) you do not have the necessary visa, travel documents or other documentation required for your trip; or (ii) you violate any of the airline's rules and restrictions; or if you are traveling with checked baggage on a journey marked with "no checked baggage", ie. Own transfer ’journey with short transfer time; or if you have made changes to your booking without our prior approval.
Inform us without undue delay. If you want to take advantage of the Transfer Guarantee, you must inform us without undue delay by telephone after you notified of a Change. See the introduction for contact information. If you do not inform us without undue delay you are not entitled to the Transfer Guarantee.
Offered options - alternative flights or refunds. After we have been informed of the Change, we offer you one of the following options from which you can choose: a) alternatively, flights to your final destination at our expense (the exact flight (s) offered by us will be communicated to you); b) a refund of the price you paid for unused flight ticket (s) at the time of your booking; or c) flights to return to your departure airport at our expense (the exact flight (s) offered by us will be notified to you). If we can not offer you a reasonable flight to your final destination, we can refer you to alternative airports. If so we will cover your transportation costs to the alternative airport. If more than 48 hours remain until the original departure time of the flight concerned, we will choose one of the options set out in 8.3.5. in its sole discretion.
Your acceptance of the offered option You must reply and indicate if you accept the option as soon as possible after receiving more information from us about the options listed in subsection 5 (a) - (c) above. If we do not receive your reply within a reasonable time (within a maximum of 24 hours) hours) you have used up your right to use the Transfer Guarantee.
Other compensation In addition to the options listed in 8.3, the Transfer Guarantee includes the following: Please note that you need to pay for the costs and leave the receipts for such expenses to us.
CANCELLATION GUARANTEE / CANCELABLE TICKET
If you purchase our service CANCELLATION GUARANTEE during the booking procedure, you can for any reason contact us after the booking to cancel your booking and instead receive an electronic voucher corresponding to 90% of the price of the flight ticket. The voucher can then be used for a new booking on the Portal. The conditions in this clause 8.4 applies to our service CANCELLATION GUARANTEE but also in the provision of CANCELLATION GUARANTEE we mediate a transport agreement between You and the relevant Service Provider. Since CANCELLATION GUARANTEE is our own service (ie you can not take advantage of CANCELLATION GUARANTEE by contacting The service provider directly) all cancellations for use of the service CANCELLATION GUARANTEE must be made via our customer service (see section 8.4.5). We do not charge any administrative fees in the event of a voluntary cancellation CANCELLATION GUARANTEE or for a new booking with voucher through our Portal.
The following applies when using the CANCELLATION GUARANTEE service: All cancellations must be made in accordance with clause 8.4.5 and be received by us no later than 4 hours before it original flight departure time. The value of the voucher corresponds to 90% of the value of the canceled flight ticket, including taxes and The service provider's fees but excluding the cost of the CANCELLATION GUARANTEE and additional additional services (eg extra luggage, choice of seat, etc.). If the booking has previously been subject to change which has meant an increase in the price of the flight ticket (eg voluntary date change, name change, addition of luggage, etc.) the value of the voucher on the original flight ticket is calculated, without changes. When using CANCELLATION GUARANTEE the value of the voucher can never exceed SEK 25,000 per person or SEK 50,000 per booking regardless of the value of the airline tickets. You always have the right to cancel your flight ticket and receive a voucher for any reason. Cancellation is also possible requested for an individual passenger in the booking, in this case the value of the voucher is calculated in proportion to the number passengers who cancel. Cancellations cannot be made for individual travel distances in a flight ticket. It is not possible to cancel only part of the trip. The voucher can only be used on our Portal according to the instructions that come with your voucher. Vouchers can not combined with other vouchers, cash payments or promotions and can not be used via price comparison sites. You can only use your voucher at one time of booking. Unused voucher amount is then considered forfeited. The voucher is valid for 12 months from the time you are notified that the voucher is available for use, which is within 7 days of us confirming your cancellation request. When the validity period expires the voucher loses its value and you can not claim compensation in any other way. A CANCELLATION GUARANTEE voucher can only be used for booking flights on the Portal.
By using the CANCELLATION GUARANTEE and canceling your booking / a flight ticket, you and your fellow travelers from all rights to the travel documents that We have provided to the Service Provider. By purchase the service CANCELLATION GUARANTEE You accept that We after your notification of cancellation according to the terms automatically acquires all rights to the flight ticket and booking as well as the right to use these rights vis-à-vis the Service Provider.
CANCELLATION GUARANTEE cannot be used (in these cases the cost of CANCELLATION GUARANTEE will not be refunded the service) if the Service Provider is unable to provide the Travel Service when they have been declared bankrupt or otherwise has paused or closed its operations.
If you want to take advantage of the CANCELLATION GUARANTEE, you must contact our customer service. You can see phone number as well other contact methods on the Portal. Please note that we handle all customer inquiries in turn.
The cancellation guarantee does not apply if you contact the airline to rebook your flight ticket and request one cancellation case.
Payment
Payment for Travel Services is processed either by Us or our Group companies (in collaboration with our (a) payment service provider (s) providing the processing function of payments), or by the Service Provider. All payment information belonging to our customers is encrypted in a secure manner server when shared with our payment provider (s).
Depending on booking criteria and additional services, the payment may be divided into two separate one’s transactions, resulting in a charge from Us and another from the Service Provider. You will not be charged more than the actual total price displayed on our website. The same safety precautions are applied. In some cases, it can the prices and fees of the service providers may not be in the same currency as the one displayed on the portal. If so, we show an approximate equivalent in the portal's default currency. This means that the amount charged by the service provider may vary slightly when booking credit cards, due to fluctuating exchange rates, exchange rates and any other fees from the card issuer. If this applies to your booking, a message will be displayed about this during the booking process.
To process your payment, you must ensure that there are sufficient financial resources available. If problems occur in connection with your payment, we will try to process your payment again in collaboration with our payment provider (s). If this does not result in the full amount being deducted from your account, we will contact you as soon as possible for instructions on other payment methods. If We after these further instructions still do not receive your payment, your outstanding payment will be sent to one debt collection company.
Payment fraud If We have reason to suspect fraud, we reserve the right to refuse processing of such payment. Legitimation of payment may be required if crime is suspected. All types of payment fraud are reported to the police.
Refunds
Refunds are handled in accordance with the service provider's terms. If you are entitled to a refund the refund will be handled through the same payment method used to pay for the booking. Please note that the total ticket price consists of several different components that are not always refundable each one by one. Even if you have the right to get your money back according to the service provider's policy, this may happen the amount refunded does not exactly match the price you paid at the time of booking.
As an intermediary, we can only make refunds after we have received a refund from it the Service Provider concerned. 9.3.3. The total price of the booking includes the travel services, any additional products and our service fees. Note that our service fees are non-refundable. The service fees are charged for our brokerage service, which should be considered to have performed when the booking is confirmed to you. You can only get your money back for additional products from service providers if we have already received these amounts in return from the service provider. Our own additional products are non-refundable.
Claims relating to the performance of Travel Services Any problems, remarks or claims concerning the actual performance of the Travel Services must be notified directly to the relevant Service Provider (tour operator, airline, insurer, car rental company, hotel) with which You have agreed on the relevant Travel Service. See also point 11 for your rights under EU law.
Complaints regarding our own services Complaints regarding our own services are only handled in writing and must be submitted within two months of travel end date. Email Address: info@trippbo.com
Canceled or delayed flights If you travel in or out of the EU, or with a European airline, you may be entitled to claim compensation for costs that you can claim directly against the airline concerned if your flight is canceled, delayed or if you are denied on board. Click here for more information on Regulation (EC) No 261/2004.
The operator's responsibilities and obligations Regulation (EC) No 889/2002 on air carrier liability in the event of accidents. You can find the regulation here.
You agree that We act as an intermediary between You and the Service Provider. We can under no circumstances are held responsible for Travel Services that you have booked with one or more Service Providers and We take no responsibility for any inaccuracies in the information displayed on the Portal provided by the respective Service provider.
If a Service Provider for any reason is unable to provide the Travel Service, even without limitation at extraordinary events or circumstances beyond the control of the Service Provider (force majeure), or if a Service provider goes bankrupt, we can only act as an intermediary and repay payments that We already have received from the current Service Provider.
Regarding our own services, we are liable for damages, within the limits set out in these Terms and in the extent permitted by law. We can only be held liable for direct damages that you have suffered, paid for, or incurred by You as a result of a shortcoming attributable to Us in respect of our obligations in relation to our own services, up to a total amount corresponding to the cost of your booking (either for one event or for a series of interconnected events). About extraordinary events or circumstances outside Our control (force majeure) errors occur with reservations, confirmations and / or the execution of bookings or services, we shall be exempt from such legal liability arising from such errors or omissions compliance with the effect of force majeure.
The limitation of liability reported in section 12.3 also applies to breaches of obligations of persons whose shortcomings We are responsible for in accordance with statutory provisions.
Applicable law Swedish law applies exclusively to these Terms and the agreement between You and Us. As a consumer, you benefit from all the mandatory provisions of the law of the country in which you reside. Nothing in these Terms, including this clause 13.1, affect your right as a consumer to rely on these mandatory provisions of local law.
Dispute resolution online The European Commission provides a dispute resolution platform at http://ec.europa.eu/consumers/odr/
We take the protection of your personal data very seriously. You will find detailed information on collection, treatment and use of your personal information in our privacy policy.